Man Theory London is committed to providing high-quality men grooming products that are completely organic and cruelty free. If for any reason you are not completely satisfied with your purchase, we offer a refund policy to make things right.
- Eligibility: To be eligible for a refund, the product must be returned within 14 days of purchase in its original condition and packaging, along with purchase receipt / invoice.
- Returns Process: If you wish to return a product, please contact our customer service team at firstname.lastname@example.org to initiate the return process. We will provide you with a returns authorization number and instructions on how to return the product.
- Refunds: Refunds will be processed within 2-3 working days of receipt of the returned product. Refunds will be credited back to the original method of payment.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team immediately at email@example.com. We will arrange for a replacement product to be sent to you or provide a full refund, whichever you prefer.
- Shipping Costs: Shipping costs are non-refundable unless the product is damaged or defective.
- Return Address: Please return your items along with the despatch note to MAN THEORY LONDON, 116 STOCKINGSTONE ROAD, LUTON, LU2 7NH. If you haven’t kept your despatch note simply e-mail us at firstname.lastname@example.org to retrieve your order details
Please note that this refund policy does not affect your statutory rights. If you have any questions about our refund policy, please contact our customer service team using the contact form.